![]() ![]() Remote help uses Intune role-based access controls (RBAC) to set the level of access a helper is allowed. Your support staff can either view the display and suggest the changes or take full control to directly make configurations or take actions on the device. During the remote help session, the IT personnel can view device’s display and can also take full control (if permitted by device user). It’s through your Azure Active Directory (Azure AD) that the proper trusts are established for the remote help sessions. Once the connection is successful, a secure session is established between the connected devices. Your support staff can remotely connect to the user’s device using the Intune remote help app. Deploy Remote Help App as Win32 App with IntuneĪccording to Microsoft, Remote Help is a premium add-on that works with Intune and enables your front-line workers to get assistance when needed over a remote connection.Intune Remote Help Log files for Troubleshooting.Create Custom Roles for Remote Help in Intune.Create custom RBAC Remote Help Roles in Intune.Configure Intune Remote Help RBAC Permissions.Enable Remote Help for your Intune Tenant.Intune Remote Help Cost and Pricing Details.Firewall Requirements for Intune Remote Help.Advantages of using Remote Help Solution.Prerequisites for using Remote Help in Intune. ![]() Intune Remote Help vs TeamViewer in Intune. ![]()
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